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Frequently asked questions
What are the products for?
All products are sold exclusively for scientific and laboratory research. They are not for human or veterinary use, diagnosis, or treatment.
Research Use Only policyHow old do I need to be to buy?
You must be 21 or older.
Where do you ship?
We ship to Puerto Rico, all 50 U.S. states (including Alaska and Hawaii), and the U.S. Virgin Islands. We do not ship internationally.
How much is shipping?
Free shipping on every order to Puerto Rico, all 50 U.S. states, and the U.S. Virgin Islands, with no minimum purchase.
Shipping PolicyHow long does my order take?
We prepare orders within 24–48 business hours once payment is verified, and transit usually takes 3–4 business days. Carrier dispatch happens on business days and not on holidays. Customer support hours do not mean orders ship seven days a week. Secure, tracked delivery through our flexible U.S. shipping network.
Which payment methods do you accept?
ATH Móvil, PayPal, Cash App, Zelle, Venmo. Payments are verified manually; your order is prepared after payment is confirmed.
Where can I see certificates of analysis (COA)?
In the documentation center. Each product shows whether a COA is available for the selected strength.
DocumentationWhat if my order arrives with a problem?
Contact us within 3 days of receiving it. Original shipping is free on every order. Any cost associated with an authorized return, if applicable, will be communicated to the customer in advance.
ReturnsWhat are your support hours?
7:00 a.m. – 9:00 p.m., every day (Monday through Sunday), Puerto Rico time (AST, UTC−4). Closed on holidays.
How do I contact you?
Email: lifeforcesciencepr@gmail.com · Phone: 772-812-9921.
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